Need to make a claim?
Simply click either General Insurance Claim or Vehicle Insurance Claim above to get started. Once we receive your claim, our local team will be in touch to let you know what happens next.
Need a Hand? Call us on 0800 428 429.
Our Dedicated Claims Team
At Emerre & Hathaway, our specialised claims team is dedicated to simplifying, managing, and advocating for you throughout the claims process. We understand that making a claim can sometimes be challenging, which is why our experienced team is here to provide expert guidance and unwavering support every step of the way.
Leading our claims team is Chantelle Brown, our Claims Team Manager, who brings extensive industry experience and a strategic, solution-focused approach to claims handling. With a brown belt in karate, Chantelle has the discipline and determination to tackle even the most complex claims, ensuring our clients achieve the best possible outcome.
She is supported by our skilled Claims Consultants—Jen, Esther, Christelle, and Jill—who are committed to delivering exceptional service, clear communication, and strong client advocacy.
From the moment a claim is lodged to its resolution, our team will keep you informed and ensure the process is as smooth as possible.
At Emerre & Hathaway, we don’t just manage claims — we champion our clients to secure fair and speedy results.
We're Here to Help
We understand that making a claim can feel stressful. Our local claims team is here to support you, explain what is needed and guide you through each step.
Ensure Your Safety First
Before doing anything else, make sure you and anyone involved are safe. Contact emergency services if required and take reasonable steps to prevent any further loss or damage.
Contact Us
Let us know what has happened as soon as you can. We will talk through the circumstances with you and help you get your claim started.
Provide the Information We Need
We will explain what information or documents may be required, such as a completed claim form, photographs, receipts, quotes or reports.
We’ll Lodge Your Claim
Once we have the initial information, we will lodge the claim with your insurer on your behalf.
We’ll Keep You Updated
Your insurer may request further information, arrange an assessment or provide instructions for repairs or replacement. We will keep you informed and help you understand what happens next.
We’ll Support You Through Settlement
We will follow up with your insurer where needed and work with you to help achieve a fair and reasonable outcome.
Have Questions or Concerns?
Please contact us at any stage. Our friendly local claims team is always available to discuss your claim and help resolve any concerns. Call us on 0800 428 429.